Spineremove ("we", "us" or "our") publishes general informational content about balanced meal planning. We respect your privacy and are committed to handling personal data lawfully, fairly and transparently. This Privacy Policy applies to the website spineremove.world and to any enquiries you send us.
1. Who we are
For the purposes of applicable data protection law, the data controller is Spineremove, based at 39 Northumberland St, Newcastle upon Tyne NE1 7AS, United Kingdom. You can reach us by telephone on +44 191 232 5100 or through the contact form on our website. If you have a question about this policy or about how your data is handled, please use these details to get in touch.
2. Personal data we collect
We aim to collect only the data we genuinely need. Depending on how you interact with the website, this may include:
- Enquiry details — the name, email address and message you provide when you complete the contact form.
- Consent records — confirmation that you agreed to this policy when submitting an enquiry, together with the date of that consent.
- Cookie preferences — the choices you make in our cookie banner, stored locally in your browser.
- Technical information — limited, non-identifying data such as general usage patterns, only where analytics cookies are accepted.
We do not ask for special category data, and we request that you do not include sensitive personal information in free-text messages.
3. Why we use your data
We process personal data for clearly defined purposes:
- To read and respond to the enquiries you send us.
- To keep a basic record of correspondence for reference.
- To remember your cookie preferences on future visits.
- To understand, in aggregate, how the website is used so we can improve our content, where you have consented to analytics.
We do not use your data to make automated decisions that produce legal or similarly significant effects, and we do not sell personal data.
4. Lawful bases for processing
Under the UK GDPR, we rely on the following lawful bases:
- Consent — when you submit the contact form and tick the consent box, and when you allow non-essential cookies. You may withdraw consent at any time.
- Legitimate interests — for the secure and effective operation of our website, balanced against your rights and freedoms.
- Legal obligation — where we are required to retain certain records to comply with applicable law.
5. How we share data
We treat your information as confidential. We do not trade or rent personal data. We may share limited data only in these circumstances:
- With trusted service providers, such as hosting or email providers, who process data on our behalf under appropriate agreements.
- Where required by law, regulation or a valid request from a public authority.
- To protect our legal rights, property or safety, or those of others, where lawful to do so.
Where any provider processes data outside the United Kingdom, we take steps to ensure an appropriate level of protection consistent with applicable law.
6. How long we keep data
We keep personal data only for as long as necessary for the purposes described above. As a general guide:
- Contact enquiries and related correspondence are kept for up to 24 months from your last contact, unless a longer period is required by law.
- Cookie preference records are kept until they expire or you clear them from your browser.
- Aggregated analytics information is retained in a form that does not identify you.
When data is no longer needed, we delete or anonymise it using reasonable measures.
7. How we protect your data
We use appropriate technical and organisational measures to help keep personal data secure. The website is served over HTTPS, access to enquiry data is limited to those who need it, and we review our practices from time to time. While no method of transmission or storage is completely secure, we work to reduce the risk of unauthorised access, loss or misuse.
8. Your rights
Subject to certain conditions, you have the right to:
- be informed about how your data is used;
- request access to the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- request erasure of your data in certain circumstances;
- restrict or object to particular processing;
- request portability of data you have provided to us; and
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details above. We will respond within the timeframes set by applicable law. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority.
9. Cookies
We use cookies and similar technologies to operate the website and, with your consent, to understand how it is used. You can manage your preferences at any time through the cookie banner. For full details, please read our Cookie Policy.
10. Changes to this policy and how to contact us
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last reviewed. We encourage you to revisit it periodically.
If you have any questions or wish to exercise your rights, please write to Spineremove, 39 Northumberland St, Newcastle upon Tyne NE1 7AS, United Kingdom, call +44 191 232 5100, or use our contact form.